Summary of Key Points

  • 12-month warranty on all installations, extendable with service contracts.
  • 5-year warranty requires adherence to scheduled servicing intervals.
  • Warranty void if unauthorised work is performed.

General Warranty (12 Months)

All new parts and equipment installed by Automatic Gates and Doors come with a 12-month warranty, as provided by the manufacturer. To maintain this warranty:

  • Gates and Operators: Must be serviced at least once within 12 months.
  • Extended Warranty: Opting for a Service Scheduled Maintenance Contract can extend this warranty to 5 years.

Important: Warranty is void if any work is performed by anyone other than Automatic Gates and Doors employees or the equipment manufacturer.

Warranty on Supply-Only Equipment

A statutory 12-month warranty is available on supply-only equipment, which must be claimed directly with the manufacturer.

  • Note: No warranty is provided on solar-powered batteries during periods of inclement weather.

Warranty on Repair Work (3 Months)

For all repairs performed by Automatic Gates and Doors:

  • Labour and parts: Are covered under warranty for 3 months from the date of service.

Supply and Installation Jobs (5-Year Warranty)

For Gates and Operators:

  • To maintain a 5-year warranty, a minimum of one service per year is required.
  • Solar-powered batteries: Not covered during inclement weather.

Scheduled Maintenance Service

To extend your warranty to 5 years, you must:

  • Have at least one service within the first 12 months and annually thereafter.
  • Comprehensive servicing ensures maximum lifespan and prevents costly repairs.

Minimum Service Requirements

As per AS / NZS 60335.2.103:2016, each service visit includes:

  • Full system diagnostics and inspection.
  • Testing of electronics, batteries, and solar panels (if applicable).
  • Adjustments, lubrication of moving parts, and resetting of limits or hinges.
  • Replacement of consumables and system cleaning.
  • Pest control measures (if required).

Pricing and Additional Costs

  • Pricing includes up to 30 minutes of labour for each gate operator.
  • Parts costing more than $100 require an approved quote before work begins.
  • If multiple operators need servicing on the same site, additional costs may apply.
  • Note: A service call-out fee will apply.

Extended 5-Year Warranty

To maintain the 5-year manufacturer’s warranty, ensure that:

  • A minimum of one service is performed each year.
  • Regular maintenance will extend the operator’s lifespan and prevent downtime.

10-Year Warranty on gates

  • All Aluminium gates come with a 10 year warranty on infrastructure and our premium powder coating.
  • 2 Months warranty on all steel gates, our Aluminum option is more economical, Comes with a 10 year warranty on Powdercoating and Infrastructure, Less wear and tear on automation and passes all security ratings with the exception for HVM for industrial gates.